Extent of the support
The support service begins with entering the portal and ends with providing the data for further processing in GIS programmes (i.e. after the data has been downloaded via the download service or integrated in the GIS programme via the web services). Further questions regarding analysis options, searches regarding unavailable geodata (international) etc. cannot currently be processed and should be addressed to the specialists at your own institutions.
- First Level Support: matters that concern geodata4edu.ch services are initially processed by the in-house geodata4edu.ch First Level Support office, which always remains the central point of contact for the sender of the support query and regularly updates him or her on the current processing status.
- Second Level Support: if First Level Support is unable to resolve the matter directly or technical problems arise during operations and they are brought to the attention of the support team, Second Level Support takes over the case. This is located at the cooperative partners (HSR, IKG) and supervised by GIS specialists.
- Third Level Support: system-critical problems are handled in coordination with the respective infrastructural and IT specialists at ETH Zurich and HSR.